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limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal
(b) we are committed to providing fully accessible t telephone service to our customers by using clear and plain language and speaking slowly. we will offer to communicate with customers by alternate e means (e.g.: e-m ail, written document s) if telephone communication is not suitable to a customer's...
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